Frequently Asked Questions

We process orders within 0-2 business days (Monday-Friday). Once dispatched, delivery is generally completed within 2-4 business days (Monday-Friday), depending on the shipping carrier.

The customers pay for all costs related to return shipping. However we do not charge an extra restocking fee.

Once your returned item has been received and inspected, refunds are issued to the original payment method. Please allow up to 7 days for the refund to appear in your account, exact timing may vary depending on your payment provider. We will not charge any extra restocking fees, you will merely cover the cost of return shipping.

All return requests must be submitted within 30 days from the date your order was delivered. Unfortunately, we are unable to accept returns submitted beyond this timeframe.

As soon as your order has been dispatched, you will receive an email with tracking information, allowing you to follow your order step by step.